Workforce - Labour Hire

Workforce Extensions | Tamworth
(02) 6762 6155

We Are Committed To Meeting Or Exceeding Every Client’s Expectations

I would like to invite you to take advantage of the services of Workforce Extensions Tamworth. My team and I are experienced in developing a clear understanding of our clients’ needs and providing tailored workforce solutions for them. We have the experience and expertise across a broad range of industries and business types and are here to provide you with the best solution for your on-hired labour, temporary or permanent recruitment needs. In fact we can provide a complete human resource solution to suit the small family owned business or the divisions and branches of large national companies. We specialise in helping you with your O.H & S. requirements and managing your PAYG, superannuation and worker’s compensation insurance obligations. We want to enable you to have the time to focus on what you do best – your business – by allowing us to focus on what we do best; providing you with a sound, no fuss and economical human resource service. We are locals who own Workforce Extensions Tamworth and benefit from the support of a national group. Our passion is delivering better service to employers throughout New England and the North Westincluding the North West Slopes and Plains and Northern Tablelands including Tamworth, Armidale, Moree, Gunnedah, Quirindi and surrounding areas. Since opening in 2007we have been able to prove time and again that we have the ability and experience to give our clients a superior quality of service and support.

Our Strengths

  • Depth of experience in casual and temporary labour provision to a diverse range of industries.
  • 100% Australian content.
  • Our offices are run by owners under the Workforce Extensions brand.
  • Stable and experienced team.
  • Dedicated key account management.
  • Reputation for excellence with testimonial evidence.

The strength of our organisation is the commitment of a hands on owner and the full support team to client satisfaction. We all strive to reach the highest level of service possible to fulfill the needs of our clients and to earn their trust with each and every order. Because we are locally owned and operated you will find that we are able to provide you with that personalised service you deserve, all of the team in Tamworth are able to answer any of your questions or help you with any recruitment issue. If you would like to discuss your recruitment or labour hire needs with us to contact us today or send us a message via the contact form below.


Laurie-Carrigan-TamworthLaurie Carrigan – Director

Laurie Carrigan launched Workforce Extensions Tamworth in February 2007 with the vision of creating a sustainable, high quality and competitive human resources consultancy. With extensive previous recruitment industry experience, including the management of large on-hired workforces, Laurie has been a part of local industry for many years, and has a unique understanding of the challenges they face. Laurie holds an Economics degree, Diploma in Management, Cert IV in Training & Assessment, is a qualified automotive mechanic and holds various Workplace certificates.

Kathy-MillerKathy Miller – Admin | Disability Support Coordinator 

Kathy Miller joined Workforce Extensions Tamworth in 2014. Kathy is responsible for the recruitment and selection of quality permanent and on-hired staff. With the expanding need for disability support she has taken on the role of Disability Support Coordinator for Workforce Extensions Tamworth. This includes matching participants and their needs with the most suitable support workers. Kathy finds this position very rewarding, helping individuals receive the support that they need and seeing the wonderful outcomes that are achieved. Kathy is also our Return to Work Coordinator. Kathy has extensive experience in administration, customer service, sales and marketing.

Nev-White-TamworthNev White – Business Development Consultant

Nev White joined Workforce Extensions Tamworth in 2014. Nev is responsible for the development of new business as well as maintaining a high standard of service to our current clients. Nev has an extensive background in the construction and metal fabrication industries as well as a good knowledge of supplying the right staff to local businesses.

Our Services

On-Hired Services

Under a labour hire arrangement Workforce Extensions provides individual workers to your company and we take responsibility for all elements of the worker’s remuneration. Workers may be provided on a casual, part time, full time or on-going basis as either temporary or relief workers to augment staff during periods of peak or seasonal demand, as specialist staff or on a more permanent basis following the outsourcing of part of a business. Under these arrangements, Workforce Extensions will recruit, select and induct suitable staff and retain these staff as employees, on-hired to your business. Workforce Extensions pays all wages and entitlements, superannuation, payroll tax, workers compensation insurance and PAYG withholding. An hourly rate of hire is invoiced to your business on the basis of hours paid to the employee from a duly authorised timesheet. Our hourly rates of hire are based on the casual wage rates under the appropriate industrial instrument and are inclusive of all other statutory overheads including superannuation, workers compensation and payroll tax (where applicable). All wage rates are inclusive of casual loadings and holiday loadings (where applicable) in accordance with the provisions of the industrial instrument. Any applicable allowances are charged at cost. Under these arrangements the employees are on-hired to your company and are not classified as sub-contractors. On-hired staffing offers many potential benefits for companies across all industries including access to a totally scaleable workforce with one phone call. A quality pool of skilled candidates is available to cope with:

  • Projects of limited duration.
  • Production fluctuations.
  • Periods of seasonal demand.
  • Increased work pace to meet deadlines.
  • Reduced downtime during planned and unpredicted staff absence (as a pool of quality candidates is always available).

  On-hired staffing support allows you to:

  • Simplify your operation and increase your businesses efficiency.
  • Focus on your core business, whilst leaving the task of recruitment, screening, selection, induction, staff management, payroll and administration to a team of human resources professionals.
  • Reduce direct and indirect recruitment and employment costs.
  • Better understand the true cost of recruitment and staff management and to be more productive and add more value with their own time.

  Whilst it is widely accepted that the use of on-hired staffing streamlines the cost of advertising, payroll, insurance and personal protective equipment, few consider the potential savings in:

  • Cost of staff time to manage candidate attraction, position enquiries, candidate vetting, selection, background checking and assessment.
  • Cost of staff time to process payroll, pay wages and entitlements, pay payroll liabilities and manage employee records.
  • Cost of lost opportunity whilst focusing attention away from core business.
  • Risk of significant costs on separation, including the giving of notice and exposure to unfair dismissal risk.
  • Access to a human resources department on demand.

  Many businesses cannot justify the cost of maintaining a dedicated human resources officer or human resources department. On-hired agencies can be your on-hand professionals providing sophisticated staffing solutions while keeping those staffing problems off your desk. By using an on-hired staffing agency your business will have instant access to a team of human resources professionals with a depth of experience in recruitment, industrial relations, payroll, occupational health and safety, performance management and administration as well as a range of innovative recruitment sources and a tried and tested suite of value added selection tools.

Permanent Recruitment Services

Workforce Extensions provides a quality, value added permanent executive, professional, technical and trades recruitment service to suit every client from small businesses through to large global organisations. Our service is tailored to meet the needs of your company and the requirements of your vacancy. In today’s highly competitive employment market there are strong reasons for using an effective recruitment consultancy using proven methods. Many employers are confident they can source their own candidates, and spend a lot of time sifting through resumes, calling people they know and trying to match the ideals they have for the position. In reality, using a consultancy immediately taps you into a source of people who have the right skills and attitude and who are on the job market. We develop long-term relationships with companies for whom we recruit and take the time to build personal relationships so that when you need to recruit, we can move faster. We always develop a clear understanding of your organisation and its requirements. Prior to recruitment, Workforce Extensions undertakes position profiling and comprehensive recruitment planning to ensure that we, as recruiters, understand your businesses needs, the requirements of the position and the requirements of the successful applicant. We can help you determine what sort of person you are looking for and can help to identify and detail the requirements of the position and the characteristics that you are looking for in a candidate.

Assessment And Testing Services

Workforce Extensions has recently announced a partnership with The Rogers Group to deliver a tailored system of assessment tools to businesses in the New England, North West and the Hunter Valley. The McQuaig System and TRG Plus Matrix are innovative psychometric appraisal systems and services aimed at improving recruitment, reducing staff turnover, enhancing sales and developing motivated employees. The McQuaig System provides employers with the tools to select people who fit into the company’s culture and to manage them in a way that ensures that they reach their maximum potential. TRG Plus Matrix offers assessments ranging from skills and abilities such as numerical, verbal and abstract reasoning through aptitudes such as mechanical reasoning; hand to eye coordination and mental agility, or more personality-based assessments viewing an individual’s temperament, emotional maturity or values. Specialised multi-function tools measuring for example, safety, integrity, emotional maturity and courtesy in one test, are available as high value/low cost bundled assessments. In today’s employment market, traditional hiring methods are becoming increasingly ineffective. It is becoming increasingly difficult to assess candidates, who are often well coached and well groomed, leaving HR Managers to rely on gut feeling when making this important decision. These tools will help local employers select staff who fit in with the company’s culture and develop them in a way which ensures that they receive a sufficient return on investment. Workforce Extensions are also able to carry out pre-employment and on site drug testing. We can also facilitate pre-employment functionality testing and audiometry testing.

Workforce Extensions Tamworth is a disability support and community participation service provider. Below is a list of our Frequently Asked Questions:

What is Workforce Extensions Tamworth?

Workforce Extensions Tamworth is a labour hire company and employs your support workers saving you all the stress and headaches. If you were to employ your own support workers you would have to consider payroll, workplace health and safety, insurance, taxation, superannuation and background checking. We can help you in the selection process or you may already have a support worker that you would like us to employ for you. Remember, it’s your choice of support worker and your choice of program. We believe that you are unique and so are your individual needs. At Workforce Extensions Tamworth we believe that disability support and community participation offers a positive change within society. We understand that being in control of your own support will help you to live your dreams, have more choice and more control. This can be enormously empowering and personally rewarding.

What can Workforce Extensions Tamworth provide me?

We are dedicated to giving you greater choice and control. Our aim is to provide you with positive outcomes and to empower you to achieve your goals to make a difference to your life. We provide support in:

  • Participate Community
  • Development Life skills
  • Household Tasks
  • Assist Personal Activities

We offer you:

  • Flexibility, Privacy and Confidentiality

We help you to:

  • Reach your own personal goals
  • Develop independence
  • Improve your quality of life
  • Increase social support
  • Achieve positive outcomes
  • Have more control over your life

Who will help me at Workforce Extensions Tamworth?

  • Our Disability Support Coordinator is Kathy Miller – 0408 728 906
  • Our Director is Laurie Carrigan – 0448 626 155

How can I become a participant?

If you are 18 years or older, contact us and we will arrange a meeting to discuss your individual needs. If you are unable to attend our office, that’s OK, Kathy will come to you. We will discuss what you require in a support worker and with due diligence match you up with a support worker that will meet your needs. We will show you a profile of each of our workers to help you decide which support worker would suit you the most. You may choose one or more support workers. Or you may have a support worker of your own that you would like to employ through us to have continuity of care.

What are my rights?

National Standards for Disability Services

Standard 1: Rights

You have the right to be treated fairly when you are using disability services.

Standard 2: Participation and Inclusion

You can take part in the community and feel included when you are using disability services.

Standard 3: Individual Outcomes

Your service supports you to make choices about what you want to do. You can work toward your goals.

Standard 4: Feedback and Complaints

You can tell people what you think about the services you receive.

Standard 5: Service Access

Finding and using services is fair. You can access the services you need.

Standard 6: Service Management

Disability services should be managed well.

What are my responsibilities?

  • To be in charge
  • To tell us if your plan is revised
  • To tell us if your requirements change
  • To tell us if you change your mind
  • To tell us if you are not happy
  • To treat the staff with dignity and respect

Who will support me?

Our team of support workers provide high quality personal support to you and assist you to maintain your daily routine including all aspects of personal care, which may also include manual handling and domestic assistance. Our support workers are:

  1. Fully screened
  2. Caring and compassionate
  3. Respectful of your privacy and confidentiality
  4. Dedicated to helping you achieve your goals

What about my privacy?

We respect your privacy. Workforce Extensions Tamworth will not provide your information to any other person unless we have your consent or the law permits.

All of your details are confidential and are treated accordingly.

How do I provide feedback or make a complaint?

If you are happy with our service or one of our workers you can complete a feedback form. If you are not happy with our service or with one of our support workers you can fill in a complaints form, call us or email us. All complaints are confidential. Our contact details are at the back of this handbook. A complaints form and a feedback form are in your participant pack.

Schedule of Rates

NDIA set and update the rates so please enquire about our current rates. Workforce Extensions Tamworth charge the rates set by NDIA.

Helpful Contacts

Intellectual Disability Rights Service

Ph: 1800 666 661

NSW Trustee and Guardian office of the NSW Ombudsman

Ph: 1300 364 103

Disability Advocacy

Ph: 1300 365 085

Disability Reportable Incidents



“Kathy and Laurie from Workforce Extensions have created professional and trusting relationship by supporting us to find and manage support staff over the past three years. As an Employer in our own small business for over 25 years, I understand there are many obligations under Work Health and Safety for correct policies and procedures and staff training, together different requirements with ATO and Superannuation as well as Regulations and Laws relating to Awards and Industrial relations and the workers compensation arena. They also do checks with federal and state agencies checking records such as Working with Children and National Police checks. This also ensures my loved one is safe. Laurie and Kathy manage this side of support staff employment and management with ease and professionalism. This wonderful partnership has allowed us to be able to support Aaron to engage the highest quality Personal Assistants with similar interests to Aaron who help give and teach him independence. They all support Aaron learning what he can learn and participating in activities he wants to do, at a time that suits him. This is without fear of not meeting the regulatory obligations we have as an employer. Being able to self-manage Aaron’s supports has created an environment where Aaron is becoming the best adult he can be by developing his skills, interests and friendships and meeting his potential in our community. As an adult with significant intellectual disability Aaron has flourished while being supported by the staff engaged through Workforce Extensions. Aaron’s team are of the highest quality, some with and without disability support experience who all provide educational, caring and life skills development. My son is having the best life he can have with the support he needs provided by people he likes being with at a time that best suits him. If additional staff are required, it is as simple as contacting Kathy and asking her to assist us in finding someone with the skill or interest Aaron shares or needs at the time. Aaron is always part of the interview process and once selected, the new person is then inducted into the ‘A team’ by Kathy and Laurie and given the appropriate training and risk assessment and support action plan. The benefits of self-managing cannot be underestimated and it has opened up a whole new world for Aaron. It has not been difficult and it is not overwhelming. Kathy and Laurie can help every step of the way to make the self-managing experience easy.” – Fiona


1, 348 Peel Street
Tamworth NSW 2340
T: (02) 6762 6155
F: (02) 6762 7955


Our Service Area

Workforce Extensions - The Right Call


Daracon Group, North West Region, have been utilising the services of Workforce Extensions in Tamworth since early 2009 for our labour hire requirements within this region. Workforce Extensions is our preferred subcontractor for labour hire services.

Mark Griffin, Divisional Manager, Daracon

Laurie Carrigan and his team at Workforce Extensions sources workers with the correct skills and certifications helping us overcome most labour shortage issues.

Norman Thomas, Owner/Director, Fencing Australia