Frequently Asked Questions
Here are answers to some frequently asked questions that provide you with a brief overview of the Workforce Extensions Labour Hire & Recruitment Franchise system.
The relationship between Franchisee (“you”) and Franchisor (“us”) is governed by a written contract which is our Franchise Agreement. Franchise agreements are regulated by the Federal Government’ under the Franchising Code of Conduct.
The upfront franchise fee is $5,000+ GST. Depending on how you structure your business the setup costs will vary. As a starter you will need a vehicle, mobile phone, laptop and internet connection. Additional costs include legal and accounting fees, the cost of incorporating a company to own the franchise, any prepaid expenses such as insurance and some working capital. Assistance to finance some of these costs may be available where required.
The initial term is 5 years. You have the option for another three 5 year terms – subject to certain conditions and the payment of any fees applicable at the time of extension – giving a total of 20 years.
Yes, you have the right to sell on the open market at any time provided that we approve of the proposed purchaser. There are certain conditions that must be met, such as the buyer undergoing any necessary training. There is also a transfer fee which is payable to us of $10,000 + GST. Full details are contained in the franchise agreement.
We are proud of our comprehensive training program, which will help you get to know our system right from the outset.
We are seeking people with a proven track record of success in sales roles in the recruitment industry and who have a passion to own their own business!
Our offices are open 5 days a week. Most franchisees introduce a roster system that ensures a staff member is there to service clients from 7.00am to 6.00pm – Monday to Friday.
Let’s assume that you specialise in placing people in the IT industry. On joining Workforce Extensions you should continue with your speciality and service the IT industry. However if you wish to extend your scope, you are free to do so.
If you are successful in joining Workforce Extensions, you will be able to choose an office location that allows you to maximise the value of your network of contacts. Workforce Extensions franchisees are not limited by a geographic area for their operations. While there is no exclusive area for servicing clients, the franchisor undertakes not to establish another Workforce Extensions office within a certain distance of an existing franchisee. There are some restrictions in the way you operate your franchise which aim to protect your local area and your clients. While there is no exclusive area for servicing clients, the franchisor undertakes not to establish another Workforce Extensions office within a certain distance of an existing business partner office.
While we have a well-established brand, our program does allow for the use of alternate trading names where circumstances or market conditions make this desirable. If this may apply to you, please enquire.
As the owner of your Workforce Extensions franchise you will employ your own on-hired/casual staff through your business.
As each franchise operates as a separate business from which all on-hired staff are employed then you as the employment agent would be responsible for any workcover claims and associated debt. However the benefit of being a Workforce Extensions franchisee while facing such claims would mean that you have ready access to our team of expert IR, legal and workcover consultants. Furthermore we can provide you with financial support to assist with debt repayments.
At June 2015 we have 15 franchisees located across Victoria, New South Wales and Western Australia.
Most franchisees have a dedicated office space but start-ups often begin from a home office.
Under the franchise agreement you can establish additional offices (fees and conditions may apply). This can be done without the need for taking another franchise agreement.
Labour hire can be a valuable addition to the service offerings of many businesses. Your database of clients may present a springboard into the labour hire industry which can benefit both your business and your existing clientele.
The fees and charges for our services comprise monthly franchise service fee, marketing fund contribution and software licences. These amounts will be discussed in detail with you, if you decide to move forward.
The services we provide include:
Payroll and financial Services:
- Payroll funding
- Issuing payslips and payment summaries to all on-hired staff
- Payroll, financial and sales reporting
- BAS, PAYG and Superannuation payment calculations for temp payrolls
- Assistance with budgeting and monthly P&L production
- Invoicing all your clients
- Financing your client debts
- Debt collection and payment receipting
- Regular debtor reporting
- Debtor insurance (where available)
- Credit assessment of client accounts.
Systems, Documentation & Processes:
- Comprehensive operations manual including system, processes and documentation required for end-to-end recruitment
- Regular network communications
- Access to OHS/WHS/OSH advice through internal and external consultants (fees may apply)
- Sales, IR and HR advice (fees may apply)
- Quality certification including policy documents
- Provision of rate calculator
- Ongoing training and industry-relevant webinars.
Tech Support and Software:
- Access to industry-specific software for candidate and client management and payroll services
- Access to cloud-based software and server hosting, allowing you to connect your desktop from any location (provided you have an internet connection)
- Access to VOIP phones.
- Brand, company logo and company website
- Content and design support for various print, web and email campaigns
- Managing the marketing fund.
- Sales and business coaching and advice
- Unlimited phone and email support.
Please refer to the Franchise Agreement for a detailed explanation of our services.
Each Workforce Extensions office uses FastTrack Recruitment Software, which is one of Australia’s leading recruitment software packages. This software includes candidate management, CRM, payroll services, e-timesheets and job posting modules.
Your marketing contribution is paid into a fund. The fund is used to meet marketing and advertising expenses which promote the Workforce Extensions business and your local office. Examples: The Workforce Extensions website, Google Adwords, Yellow pages listings.
If you are interested in starting your own labour hire and recruitment franchise we recommend that you contact the Franchising Council of Australia. This organisation provides practical information, addresses frequently asked questions, provides a directory of member franchisors and service providers such as consultants, lawyers and accountants. Their website also lists franchise events scheduled around the nation and overviews our extensive franchise education programs.
To take the next exciting step in starting your own Workforce Extensions franchise you’ll need to complete our Franchise Application Form. The form provides us with all the necessary information to review your application and determine if you are a suitable candidate to join our franchisee network. If we find that you meet all of our requirements then we will arrange a get-together between yourself and our company directors. To request a copy of this application form please contact us via email firstname.lastname@example.org, or via phone on 1300 664 862, or click on the button below to download a copy. This information is intended as a guide only. It does not form part of our formal disclosure documentation and therefore you should not rely on it. Rather, you should refer to the contents of our disclosure document issued under the Federal Government’s Franchising Code of Conduct, which will be sent to you after you have lodged a formal application for the franchise.